Withdraw from contract

How it works

• Sign in as the owner of the family plan and use the ‘Withdraw from contract’ button below. You confirm in two steps. You do not need to give a reason.
• You immediately get an on-screen confirmation with date, time and reference number, which you can download. Confirmation by email will follow once email is set up.

Period

The cooling-off period runs up to and including the 14th day after the day the subscription was taken out (Dutch time).

Other ways

You may also use the model form below and send it to [pas encore renseigné], or use the contact form with the subject ‘withdrawal’.

Model withdrawal form

• To: [pas encore renseigné], [pas encore renseigné], [pas encore renseigné]
• I hereby give notice that I withdraw from our contract for the Torivela subscription.
• Taken out on: [date]
• Name: [name] — Account email address: [email]
• Date: [date]

What happens next

• The subscription stops immediately. If you paid, we refund within 14 days; if you asked to start immediately, we only keep a pro-rata amount for the days provided.
• This test version has no payment provider: nothing is paid or refunded, and we never show a refund that has not actually been made.